Which Korean Government Office Should I Contact?

What this helper includes

Choose unpaid wages, immigration, National Health Insurance, National Pension, tax, rental housing, banking, phone service, or an unidentified official letter. The tool shows a likely first public contact, its verified official number and website, what it generally handles, and four records to prepare. It does not make a final jurisdiction or eligibility decision.

How the routing works

1. Each problem category maps to a nationwide official or public channel whose published responsibility closely matches the selected issue.
2. The result starts with one primary office and may include one alternate official route or related Korea Life Tool when the issue commonly requires another step.
3. Every route includes a preparation list and a caution explaining why the first contact may need to transfer, refer, mediate, investigate, or ask another authority to decide the matter.
4. Emergency police, fire, and medical numbers are shown separately so urgent danger is never routed through an ordinary complaint or counseling process.

Assumptions

• The user chooses the category closest to the main problem and will describe the facts without sending sensitive personal details through this website.
• Phone-language availability, service hours, office jurisdiction, online identity requirements, and required documents will be confirmed on the current official site.
• The listed office is a reasonable first contact, but a local branch, another regulator, a court, police, or a qualified professional may ultimately handle the issue.
• The user will independently verify phone numbers and payment instructions before sharing identity documents, account information, or money.

Example

A worker selects Unpaid salary or workplace pay. The result points first to the Ministry of Employment and Labor at 1350, links to the official Labor Portal, and asks the worker to prepare the employment contract, payslips, bank records, working-time evidence, employer details, and a dated amount list. The selected category is not sent to analytics.

Limits and cautions

• This router does not file a complaint, reserve a visit, transfer a phone call, interpret an official letter, determine jurisdiction, or confirm that a claim is valid.
• A single event can involve multiple agencies. For example, job loss may create separate labor, immigration, insurance, pension, tax, housing, and banking questions.
• Local government and branch-office services can depend on the Korean address, while online services can require Korean identity verification or an account.
• Do not use 110, 1345, 1350, or ordinary counseling as a substitute for 112 police or 119 fire and ambulance when there is immediate danger or an emergency.
• A phone conversation does not automatically extend a deadline, suspend enforcement, preserve a legal claim, or prove that documents were officially filed.