Korea Immigration 1345 Contact Guide

What is the 1345 Immigration Contact Center?

The 1345 Immigration Contact Center is an official service provided by the Korean government. It offers information and guidance on various immigration-related topics for foreign residents and visitors.

You can call 1345 to ask questions about visas, extensions of stay, changes of status, and other immigration procedures. The service is available in multiple languages.

When to Call 1345

You should consider calling 1345 when you have questions about your visa, need to understand application procedures, or require clarification on immigration rules.

Examples include: checking requirements for a visa extension, understanding the process for changing your visa type, or asking about documents needed for a specific application.

Remember, 1345 provides general information and guidance, not legal advice or decisions on your eligibility.

Before You Call: Prepare Your Information

To help the 1345 agent assist you efficiently, have your personal and visa details ready. This includes:

Your full name and date of birth. Your nationality.

Your passport number. Your Alien Registration Card (ARC) number, if you have one.

Your current visa type and its expiration date.

Having this information at hand will save time and help the agent understand your situation quickly.

Formulate Your Questions Clearly

Before dialing, write down your questions. Try to make them as clear and specific as possible.

For example, instead of "How do I get a job visa?", ask "I am currently on a D-2 student visa and have graduated. What are the general requirements and steps to apply for an E-7 work visa?"

Clear questions help the agent provide more relevant information.

During the Call: Take Notes

Have a pen and paper ready. During your call with 1345, write down key information.

Note the date and time of the call. Write down the main points of advice or instructions given.

If the agent mentions specific documents or websites (like HiKorea), write those down too. This record can be very useful for your next steps.

After the Call: Confirm Information

Information from 1345 is a great starting point. For critical steps, it's always wise to cross-reference with the official HiKorea website (hikorea.go.kr) or visit an immigration office if your situation requires it.

Requirements can sometimes change, so confirming through multiple official channels helps ensure accuracy.

What to do step by step

1. This guide is based on general best practices for contacting official information services and publicly available details about the Immigration Contact Center (1345) and the HiKorea information portal.

What this guide assumes

• The user is a foreign resident in Korea, needs to contact 1345, and seeks guidance on how to prepare for the call.
• The user understands that 1345 provides general information, not legal advice.

Example

David is on a working holiday visa (H-1) and wants to know if he can apply for a D-4 language training visa without leaving Korea. He gathers his passport and ARC. He writes down his question: "I am currently on an H-1 visa expiring in three months. What are the general requirements and process to change my status to a D-4 visa for language study?" He plans to call 1345 and take detailed notes during the conversation.

Limits and cautions

• This guide provides general advice on how to use the 1345 service, not specific immigration advice.
• 1345 agents provide information based on current regulations, but individual eligibility and outcomes cannot be determined by them or this guide.
• This guide does not provide legal, immigration, or financial advice.
• Information provided by 1345 is for guidance; official application requirements must be confirmed on HiKorea or at an immigration office.

Frequently asked questions